ShopKo Reviews and Complaints

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ShopKo Reviews

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  • High Prices and lower quality Shopko brand items



    Shopko stores are nice and clean and they have very good prices on things they put on sale, however, their regular prices are higher than other chain stores. One time I went to Shopko to buy replacement cutting heads for my Norelco shaver. They had them for $42 and I thought "Man there is something wrong", so I went to Walmart and bought the same heads at their everyday price of $25. Also,I recently bought some Shopko brand select-a-size paper towels and the price was lower, however, the quality is much lower than Bounty. These towels fall apart if they get a little wet and... More...
    (Shopping, Chain Stores)
    jacob9's Picture   jacob9    0 Comments   Comments
  • Online pricing difference



    I researched several different stores to check out pricing on Christmas storage items and found the ShopKo had a tree storage bag for 6.74 on clearance and an ornament storage box for 5.99 so I went out (in bad weather) to purchase them. The web site said there were several available and there were, but when I took them to the register, they didn't ring in at the price shown on the web site and even when I showed and questioned the cashier she wouldn't adjust the price. (She said that online and in store are different - I asked if I would be able to log on with my phone and... More...
    (Miscellaneous)
    MurrayDan's Picture   MurrayDan    0 Comments   Comments
  • Missing products



    I am disappointed when you purchase an item whether it's on sale, clearance or regular priced, that it is missing items in the box. If something was returned to the store, it is that store responsibilty to check to make sure everything is in there before putting it back on the shelf for re-sale. I purchased a childs game and it is missing a a game piece, how sad if this would've been that childs only present store located west center, omaha More...
    (Parenting, Nannies, Babies, Family)
    Ireneh01's Picture   Ireneh01    0 Comments   Comments
  • Canceled



    On Nov 24th I ordered 2 intex Queen Raised 22" Downy Airbed with AC Electric Pump item #305 SALE $29.99 My order was canceled this is 1 item my 2 kids family gift was to be now not getting, is there any way at all possible I can still get there 1 gift? The 13" is now on sale for the same price but would like the thicker one for them. I have my order number still 702980 please call have a new cc # very important if at all possible 608 356 8131 Lori Christianson Baraboo Wisconsin 53913 More...
    (Shopping, Chain Stores)
    Samiam2u's Picture   Samiam2u    0 Comments   Comments
  • Online Black Friday



    I saw that shopko was offering online sales on Black Friday items on Wednesday the 23rd so I ordered a buch of stuff including these Rubbermaid 40 piece container set for 9.99. Put the order in and received conformation the entire order shipped Friday morning. Saturday I received an email stating they won't send the containers because they ran out, contacted customer support and all they did was lie to me telling me I needed to pay full price for them now. My problem with the ordeal is don't offer stuff pre Black Friday if you are not going to support your online customers, I... More...
    (Advertising)
    Shopkosucks's Picture   Shopkosucks    0 Comments   Comments
  • shopko online and in store black friday tv blowout



    I was shopping in the Rhinelander, wi Shopko on black Friday and wanted to purchase a Samsung tv they had on display for $397 blowout, originally $1199, awesome tv. They told me they were sold out as of Thursday so I asked to buy the diplay, they said no because they had more coming so I asked to pay for one and pick it up when it comes in but they again said no I can't do that. I went home and found it on the web and ordered it to be sent to another local store in tomahawk, wi . I got an email confirmation for my order and it said they would email me when it came in. I called the... More...
    (Holiday shopping reviews)
    macook's Picture   macook    0 Comments   Comments
  • Shopko Online Order



    Ordered a Tfal Signature 22 piece cookware set as a gift for a Birthday on 11/23/16. Received a confirmation email of the order. Then on Sunday 11/27/16 received an email stating order was cancelled and I would not be charged for item, no reason for the cancellation. Called Online department and was told item was cancelled as it was out of stock and they had no idea if there would be more and that I could try individual stores. I went online and typed in product for nearest shopko's near me and each showed 10 or more in stock. Contacted 2 stores and they both stated they did not have... More...
    (Shopping, Chain Stores)
    jefftaber74's Picture   jefftaber74    0 Comments   Comments
  • Very unsatisfied



    I placed an opted for a total of 6 items on shopko.com fir their one day sale the day before Thanksgiving, 3 days later I redirected an email stating 4 of the 6 items were canceled! I caked and complained, asked for a supervisor to call me back, I was assured I would get a phone call back the same day, needless to day I didn't. The following day I received another email saying another item has been canceled! Mostly upset that they waited 3 days to tell me my order had been cancelled when I could have bought the items from a different store on their black Friday sales! I will NEVER... More...
    (Holiday shopping reviews)
    Freeman84's Picture   Freeman84    1 Comments   Comments
  • Great service



    My sister and I were in the Redding shopko today looking at furniture when a very nice supervisor named Tim asked us if we had any questions. We were looking for a specific lamp that went with our pool table, he knew exactly what lamp we were looking for. We were not pleased with the scratches the lamp had and he was willing to work out a deal for us. We purchased the lamp and he helped us load it into our car. I believe Tim is an outstanding supervisor and an important asset to your team. We will be returing to the Redding shopko because of Tims outstanding costumer service. Thank you - Hope- More...
    (Furniture)
    Hatkinson's Picture   Hatkinson    0 Comments   Comments
  • customer service



    This applies to store #0038 in Grand Island, Nebraska. I dropped off my elderly parents at the Shopko store at 8:30 A.M. not realizing the store didn't open until 9:00. I had another appointment so was not able to be reached by them when they discovered that the store was not open yet. There are NO benches in the foyer on which they could be seated to wait. My father is unable to stand for long periods of time so they asked if they could come in to sit on a bench until time for the store to open. They were allowed in but were treated rudely. This whole matter could have been... More...
    (Shopping, Chain Stores)
    nebrgirl's Picture   nebrgirl    0 Comments   Comments
  • Shopko - refusal to take back tablet and/or give store credit



    I purchased a "Norbis" tablet in Shopko's Black Friday sale [ONLINE] as a gift for my daughter in California, for Christmas. By the time she received it - in December, - tried it out and told me what a 'bad' product it was - I didn't get it back until January. The tablet is nigh impossible to operate/use! You push down on the screen and nothing will "open" - not without great insertion of the finger tip. I had considered - at first - just using it for myself - but when I tried, I understood my daughter's frustration with it, and why she sent it... More...
    (Miscellaneous)
  • Shopko Shady Prices



    The Shopko in Woods Cross is quite ridiculous. Today I went there to buy a long sleeved shirt. Sadly, there was a problem with scanning the price tag (big black mark made it impossible). I was asked to go get another. I grabbed 2. Amazingly enough, the prices did not match on the 3 items. There was multiple prices for the same piece of clothing. Of course, they picked the highest to charge me. When I asked how and why I was just told that the prices could not be changed. Ridiculous! Multiple prices for the same shirt should not be happening and is not professional. There was... More...
    (Shopping, Chain Stores)
    KCLee's Picture   KCLee    1 Comments   Comments
  • Shopko gift cards not accepted



    My mother attempted to check out, to use her 2 Shopko gift cards, the store would not accept them and the clerks response was, "the registers are not accepting any gift cards today". I had to pay for her stuff with my credit card !! I found this embarrassing and annoying, to say the least. We were holding the line of about 10 people for 20 minutes, while they were trying to figure out why it would not accept either gift cards. The cards were less than 30 days old. My mother is a senior citizens with little money and only had $5 cash on her and lives miles away with limited... More...
    (Credit Cards, Finance, Banks)
    rsaari's Picture   rsaari    0 Comments   Comments
  • Awful Online service - Not shipping requested items.



    I placed an order from their Black Friday sale. Order arrived today. The packing slip shows my entire order, but there are 3 items missing from the box. I called Shopko to inform about the missing items. I was placed on hold upwards of 15 minutes, to be informed that the reason the items were not in the box was because they were out of stock and that they would credit back the amount I paid for those items to my credit card. When I asked about why they were included on the packing slip, I was informed that was their policy. I cannot believe that they were going to put those on a... More...
    (Shopping, Chain Stores)
    jwn6658's Picture   jwn6658    0 Comments   Comments
  • poor customer service, lack of accomadation



    Weekly ad in Shopko, - Wausau WI. HUGGIES diapers $8.99, buy 2 get $6 cash back rewards. I had 2 Huggies manufacturer coupons at $3.00 off exp. 11-15-15 that I was planning to use on 2 packs. I was at checkout and the cashier looks at my transaction and coupon. She tells me I can only use 1 per transaction and suggest that I do 2 separate transaction if I want to use both coupons. I question, well, if I do 2 different transaction. Will I still get my $6 cash rewards. She said no. I felt it made no sense with her suggestion b.c I'm buying 2 for the rewards. Lack of... More...
    (Shopping, Chain Stores)
    sxlor's Picture   sxlor    1 Comments   Comments
  • Shame on Shopko



    Shame, Shame Shopko At age 78, I've done a lot shopping over the years at many different store chains since I've lived in several different parts of the states. Without a doubt, Shopko is the very worst place to shop. Their employees don't help you, they feel like they are being imposed upon when you try and get them to help you in finding things, or getting more info. on what your buying. They always seem rather cold, and unconcerned. I really don't like the store chain because they are just trying to rip you off. The employees are one part of the problem, but that is... More...
    (Advertising)
    JerryTheQuill's Picture   JerryTheQuill    0 Comments   Comments
  • Shame, Shame Shopko



    Shame, Shame Shopko At age 78, I've done a lot shopping over the years at many different store chains since I've lived in several different parts of the states. Without a doubt, Shopko is the very worst place to shop. Their employees don't help you, they feel like they are being imposed upon when you try and get them to help you in finding things, or getting more info. on what your buying. They always seem rather cold, and unconcerned. I really don't like the store chain because they are just trying to rip you off. The employees are one part of the problem, but that is... More...
    (Advertising)
    JerryQuill's Picture   JerryQuill    0 Comments   Comments
  • Prejudice/Accused of Stealing



    We went to buffalo wyoming-shopko-Vacation. my nephew got accused of stealing shoes. The manager called the Buffalo Wyoming cops. Cops came to our camp, searched every tent/car person for the shoes. Were escorted back to Police dept. The manager on the phone says "he goes by so quick, i can't see where he put those shoes". the officer asks if we can take my nephew back to the store. we go back- and locate the shoes. whats embrassing- us being native, walking in the store with cops. and being falsly accused of something. and call the cops, so they could search everyone... More...
    (Miscellaneous)
  • Falsly Accused-Prejudice



    08-10-2014- My nephew (14 years old) went into Shopko, tried on a pair of shoes. He left the shoes on a counter in a different area an left the store. We was on vacation. Shopko contacted the buffalo wyoming police dept. Wyoming police, drove all over buffalo wyoming, contacted highway patrol- like someone one killed someonoe....the cops finally located our truck, and came to the camp, went thru all our tents/vehicles, went the the trash bins, like they was looking for drugs....even accused my 14 year old of throwing the shoes in the lake....after the shoes were not located, they asked... More...
    (Miscellaneous)
    Native's Picture   Native    1 Comments   Comments
  • Shopko gender bias



    I was in your store a few says ago and found that there were umbrella strollers on sale for 1.99. I was excited because I was looking for one for my son. After asking an associate to do a price check to make sure, it came up that only the pink stroller was on sale for 1.99. The blue stroller was 18.99. Why the price difference because of the color choice? I also noticed that a few weeks ago I saw an ad for car seats that had the girl version (had a bow on it) of the same car seat was on sale for cheaper than the boy version. It is ridiculous to make parents of boys pay more for things than... More...
    (Miscellaneous)
    micki1227's Picture   micki1227    1 Comments   Comments
  • Return policy on electronics, rude manager



    On January 8, 2014 I bought a Tracfone phone, a new Android. It took 2 weeks to get it set up as Tracfone said they could not transfer my current tracfone phone number to the new Android. But it ended up being transferred. Phone worked for around 10 days until battery began not holding a charge for more than one day. I then started an awful process of getting my days of service, minutes & phone number transferred back to previous phone. As soon as that was done I took the phone back to Shopko to return it. This was on day 45 of having the phone. Told my story to the manager who... More...
    (Shopping, Chain Stores)
  • Shopko.com won't publish review of their product



    I submitted a review to shopko.com for a product that I purchased in their Spokane store but they would not post the review and when asked why, they said they forwarded the review to the manufacturer so they could handle the issue directly. Why do they offer the option to review items they carry if they do not post those reviews? How can other customers know about potential issues with their products? Here is my review: One would think, for $80, the manufacturer would put a removable sticker on the Neu Home 30 Liter Stainless Steel Rectangle Wastecan. The sticker would not pull off in... More...
    (Shopping, Chain Stores)
  • Lie, Lie and More Lies



    ShopKo Christmas trees went on sale last weekend and I needed 8 of the same tree. There were none available in any of my local ShopKo stores, so I purchased 8 Multi-color lighted trees online. When I purchased them, their status read: "In Stock". I needed them as soon as possible, so I kept watching my ShopKo account to see when they were shipped. I didn't see anything happening for a couple of days, so I sent an email to ShopKo's Customer Service Department. Within two hours I received a response from Barbie, telling me that 4 of my trees would be shipped that day, and... More...
    (Holiday shopping reviews)
  • ShopKo furniture



    On 7/29/12 I purchased 3 pieces of furniture from you. A Leather sofa, chair & ottoman. I was just wondering if you would ever consider purchasing a better quality of furniture. This stuff has just fallen apart on on us for the price they cost I would have thought they would have been a better quality. On the chair the piping has came apart on the seat and then the cushion has just been falling out & it looks terrible! The ottoman fell in right away and is totally unusable. It just feels like it is made out of some thin cardboard. The couch you have to sit on the very edge of the... More...
    (Furniture)
    Shop5940's Picture   Shop5940    0 Comments   Comments
  • Advertised items pulled; listed wrong item in ad and didn't honor it.



    October 22, 2013 I was very excited this past Sunday, not only to get out of the hospital after 5 days due to a stroke, but to find the exact item my son desired for Christmas. Due to the surgery, I couldn't drive so today my husband took me to Shopko to buy the item advertised. When I went to the electronic section, I was told they just adjusted the ad because it was wrong and I could no longer get the item at the advertised price (however patrons Sunday and Monday did?!?!?!) I was very upset feeling this is poor customer service. When I asked about the item they were... More...
    (Advertising)
    maze0585's Picture   maze0585    0 Comments   Comments
  • Shopko Buffalo WY Horrible Service



    I went in there about a month or so ago. I was looking for an AC adapter in the electronics department. There were at least five employees working in the area. I walked around and around looking for it. No one asked if I needed help. No even acknowledged me. When I finally asked a lady she said, "Did you look over there? If they're not over there then we don't have it." Not only did she not know what I was talking about, she was rude and just went right back to what she was doing. She did not even ATTEMPT to help me. And that seems to be the typical type of... More...
    (Shopping, Chain Stores)
    yoby's Picture   yoby    0 Comments   Comments
  • Shopko Business Processes



    Ordered two gates online from Shopko. Received an order confirmation for two showing $165 to my Visa. Several days later received 1 gate with an included invoice for $88 and reference to my Visa and a $165 charge. Assumed the two gates had shipped separate. Waited 2 days. Called Shopko to find out about the 2nd gate. First customer service rep told me I had been charged $80 for one gate only. Hung up when I tried to explain the invoice sent with the gate showed $88. Called back. On hold 20 mins. Requested a supervisor. Supervisor explained second gate was on backorder. But that... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Zekepete's Picture   Zekepete    0 Comments   Comments
  • Shopko 3415 Calumet Avenue Manitowoc wisc 54220



    I received a 10.00 birthday coupon 7-23-13 after purchasing a Shark steam mop. I really liked it so I came back 7-26-13 to purchase another. I misplaced my 10.00 off 50.00 coupon given at the register 7-23-13 and the staff at service desk,7-26-13, although friendly ,could not give me a replacement coupon even though I had presented my SHOPKO MY EXTRA SAVINGS card. I still did purchase the 2nd shark steam mop. My Card # is 410024276556. I would like to be reimbursed $10.00. You may contact me at juliehess1429@hotmail.com. Thank you. More...
    (Home Improvement)
    jh1429's Picture   jh1429    0 Comments   Comments
  • E-X-T-R-E-M-E-L-Y POOR BUSINESS PRACTICE



    ORDERED 4 NIGHTLIGHTS...RECEIVED 4 NIGHTLIGHTS OF A DIFFERENT DESIGN...EMAILED COMPANY-NO REPLY. CALLED CUSTOMER SERVICE-REPLY-"OH, THE ONES YOU ORDERED ARE OUT OF STOCK"-OK, NOWHERE ONLINE DID IT SAY-OUT OF STOCK WHEN I ORDERED AND I DID NOT ASK FOR A SUBSTITUTE. MAILED PRODUCT BACK...SHOPKO REFUNDED THE PRODUCT PRICE AND TAX. BUT I AM OUT FOR SHIPPING & HANDLING CHARGES-TOTAL-$14.29. CALLED CUSTOMER SERVICE AGAIN-FOR REFUND OF SHIPPING/HANDLING CHARGES...REP SAYS HE WILL SEND THE REQUEST TO THE CORPORATE OFFICE & I WILL EITHER RECEIVE A PHONE CALL OR EMAIL NOTIFICATION... More...
    (Shopping, Chain Stores)
    LSB2013's Picture   LSB2013    0 Comments   Comments
  • Shopko should clean the restrooms and hair sections



    Shopko should clean the restrooms and the hair section. On Saturday 03-23-13 after an almost 2 hour car ride. My daughters (ages 11& 14) and I walked into the woman's bathroom and feel what we found/saw should be reported to the health department and to the public. Every stall had either urine/urine and pubic hairs on the toilets and/or they were clogged. And yes, it was every single stall which surprised me because of the number of stalls they have. The floor was covered in used tp and garbage. This restroom was unusable and unsanitary. So on our way to the exits my daughters... More...
    (Shopping, Chain Stores)
    Desirae's Picture   Desirae    0 Comments   Comments
  • Why I Will Not Shop at ShopKo Again



    I went into ShopKo to pick up some times that I needed for my house. I found myself perusing around the store, and ended up over by the storage section of the store. There was an item called the "Neu Home Single Cube with Door," that was priced at $11.99. The price tag was the white sticker underneath the item that has the price, along with the SKU, and the barcode. There was no clearance sticker attached to this item, it seemed like just another item that had a great price. I then noticed that there was a sale on all laminate storage items, which was 50% off of the ticketed... More...
    (Advertising)
    AnnaR93's Picture   AnnaR93    4 Comments   Comments
  • False Pricing



    So I was shipping at the ShopKo in Eau Claire, WI and found the 50% off laminate shelving section. I found an expresso single cube storage unit that was priced at $11.99, on the bar code price under the item. I took it to purchase, and explained it was 50% off the tickets price. ShopKo would not honor the discount when it was advertised as such. I am extremely upset, since I love shopping at ShopKo. Needless to say, I wil not be returning to any ShopKo store if they cannot honor the prices listed. I'm very VERY upset, and think this is complete bul. More...
    (Miscellaneous)
  • Shopko's fill in manager is horrible



    I put in an application and didn't hear from them in 3 months. Then out of the blue the fill in manager calls and sets up an interview with me. I get hired on the spot and told to come back that Thursday for orientation. I go and there were 4 other girls there who got hired. Almost 3 weeks later and the fill in manager has YET to put me on the schedule or call to update me. She's HORRIBLE! She has the other girls working but not me. Orientation was a paid thing, yet she never paid me. Long story short-they screw people out of jobs. Stay clear from the one in Dowagiac, MI if you... More...
    (Shopping, Chain Stores)
    Steph2012's Picture   Steph2012    0 Comments   Comments
  • terrible service



    this is terrible shopko at buffalo wy when i shop there on 14 dec they didnt about there sale which was on 6 dec-14 dec at the time of checkout,i gave them my reward card which has $5 off they dont know how to use it,they didnt use my $10 off coupon too that is terrible i shop like $200.00 i drove from sheridan wy to just see new shopko in buffalo wy my id 410051823105 they dont know how to use it and so i gave them other id 41999150389 terrible service i wont even go back in there i am just letting you know bcoz i always like shopko better than walmart More...
    (Advertising)
    vebi's Picture   vebi    0 Comments   Comments
  • shopko online is horrible



    I ordered an item online and waited about a week and still never recieved the item i called the company and they told me it was in the process of being shipped i waited about another week and called them back because I still never recieved it they decided to tell me that the order had not been shipped because the item was sold out so i told them the situation and they told me wait they do have some in that they would have to reprocess my order because the other one had been canceled so i waited about three days and called them back because my order still hadnt been shipped it has been a... More...
    (Delivery Services)
    mbailey's Picture   mbailey    1 Comments   Comments
  • Shopko Online is horrible



    I placed an order with Shopko 0n 3/11/2012. I got an email that it was being shipped on 3/22/2012. When I didn't recieve it by 3/25/2011, I called FedEx, who said they recieved a shipping request from Shopko, but no merchandise to ship. I called Shopko, and they said that the item was out of stock... sorry. When were they going to inform me that I wouldn't be getting my merchandise. I cancelled the order with Shopko, placed the same order with Amazon, and had it in my hands in 3 days! That was my last order I will place with Shopko, Amazon has earned my business. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    LittleKickers's Picture   LittleKickers    1 Comments   Comments
  • Online shpping is HORRIBLE



    Shopko online shipping is HORRIBLE!! Don't ordered anything unless you want it weeks later. I ordered the first time it to 2 1/2 weeks to get my package. It claims no more then 10 business days. I Thought k maybe ill give them another chance I need to order more curtains because I didn't order enough the first time. Yeah Sept 8th sent my order in not set to arrive tell the 24th... What a joke. Its bad when free shipping is a rip off. Both orders together is cost over 500.00$. This shopper will have to order else where next time. Way sad because Shopko has cute stuff. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Pharmacy & Optical



    OPTICAL: I ordered glasses through Shopko Optical two months ago. I have taken them back twice because I can't focus on the computer with them. There is at least a two week turnaround with the lab, so they can chew up that 90 day guarantee in a hurry. I'm still waiting for the glasses to come back from the second return! PHARMACY: They now will not let you refill or get prescriptions sooner than they deem necessary. My doctor's office called in a prescription on a Thursday, when I went to pick it up on the next Monday, I was told that it wasn't ready yet because... More...
    (Shopping, Chain Stores)
    HARPER60's Picture   HARPER60    2 Comments   Comments
  • Teaser Ads



    I have liked shopping at but this last weekend they ran an ad that I consider misrepresentation and teaser ad running. The ad said it was a beeding sheet set that included sheets, and pillow cases. In reality it did not. But instead of the customer service people admitting their mistake or correcting the problem, they indicated we were reading it wrong. Since I am a licensed attorney that is not very llikely. I intend to report them to Wisconsin Consumer Protection, and not shop with them again. More...
    (Advertising)
  • sony tv



    I went to my local Shopko today to buy a Sony Bravio television that was on sale for 3 days. It was on sale for $859. When we got there, they were out! You run the add for 3 days and you were out by noon the first day. I complained at the front desk and was told that the store only had 3 televisions to start with. What a way to do business!! I am going to give you all the free press that I can. More...
    (Shopping, Chain Stores)
    bailey's Picture   bailey    2 Comments   Comments

ShopKo Reviews By Product


ShopKo Comments


honey1211 says: (3 years ago)
 0
I never got my order, shopko shipped an empty box with my invoice in it and no merchandize, they stole my money and
I had to ask for help from my bank card to get my money back as shopko refused to give me my money back, Shopk steals from people and their customer service people are worthless



mbailey says: (4 years ago)
 0
They have horibal customere service I ordered something online and waited a week and didn't recieve it so I called them and they said it was in the process of being shipped called bake about a week later because I never recieved it they decided to tell me that my order had been canceled because they were out of stock then I told them the situation and they were like wait we do have some im gonna have to reprocess your order so I reordered it and and i waited about three days and called them back because it still wasnt being shipped its been a month and my item still hasnt been shipped out so i called them to cancel my order because i found the item at a differeent store and they told me my order couldnt be canceled even though it still hasnt been sent out they did nothing to sort out the problum. I am very dissatisfied.



Garcia20109 says: (5 years ago)
 0
Worst company I have ever delt with!!!!!! Placed an order on 10/13/2012 for 2 sweaters one was an army logo and the other was a striped red and grey sweater for my son when my order was complete it was for a total of $40.49 for which I had a gift card worth $40.00 and I paid .49 with my bank card that included the shipping and handling once I reviewed everything I noticed that the email they sent me was that I had purchased 2 of the army sweaters so I qiuickly called the coustumer service and spoke to a man named Ryan he told me that he would change it for me and to give him my confirmation number which I told him it was on my phone and he said that he would call me back in 5 minutes so we could fix the problem and get the sweater I wanted. 5 minutes went by and I got a phone call but now it was man named Frankie satating that Ryan was busy but he had told him what I needed I told him that I rather speak to Ryan and he told me he just left when I got mad he told me Ryan was back. When we tried to get the new sweater they told me my card declined I told how they were suppose to give me credit for the sweater, then they told me they would have to speak to the manger until 10/15/2012 about and not to worry about anything I would not have to pay for shipping. Surprise on Monday they never called so I called them on Tuesady spoke to a rude lady who told me I didn't understand I then Asked to speak to a manger she told me there was no need she could help me I demanded to speak to one they put me on hold for 30 min the manger never answered my call it is now Wednesday and I had to call back and they told it would take 72 hours to be shipped sorry story is so long but this is the worst company ever



Taurine says: (8 years ago)
 0
Why do people always whine about some store not taking it up the @$$ and giving you your every wish. If the store didn't want to open the box, they don't have to. And as far as the "store such as yours can afford to put one out on display" comment..... Do you know how much stores make on toys like that? Roughly 1-5%..... so a 50.00 toy costs them 45-48 bucks.... open 300 of them for each store, and now oyu have to sell 2000 to make up the loss for the "Display". I hate people that think that the "Customer" should be treated with kid gloves and be waited on hand and foot.



jv27viking says: (8 years ago)
 0
I asked the manager at the local Shopko store if they could take out a certain stuffed dog that responds to your voice (can't remember name of product). I had seen it at another store (not your store on display but it was sold out there and no longer on display. I have an autistic daughter and wanted to get her reaction to the toy before i bought it. It was quite expensive. They said they could neither put one on display or take one out for the customer to see because it was such an expensive item. I said that such an item should be on display simply to see how it does work and that certainly a company or store such as yours can afford to put one out on display. Other stores can do it. I think this is not good costumer relations and does not speak highly for your concern for those who would like to purchase a product that is reliable and what they want. very dissatisfied




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