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ShopKo Complaint - Awful Online service - Not shipping requested items.
ShopKo Complaint

ShopKo Complaint

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Awful Online service - Not shipping requested items.


I placed an order from their Black Friday sale. Order arrived today. The packing slip shows my entire order, but there are 3 items missing from the box. I called Shopko to inform about the missing items. I was placed on hold upwards of 15 minutes, to be informed that the reason the items were not in the box was because they were out of stock and that they would credit back the amount I paid for those items to my credit card. When I asked about why they were included on the packing slip, I was informed that was their policy. I cannot believe that they were going to put those on a packing slip, not inform their customer that those items were out of stock (therefore not going to ship), keep the money from those those items, and hope that the customer doesn't notice?? That is completely insane. Placed an order from Target for the missing items today. Even off sale from target (but with a coupon code) still spent less money than I did with Shopko. Not shopping with Shopko again. They aren't even in my market (closest location is over 7 hours away.)


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