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ShopKo Complaint - Return policy on electronics, rude manager - Tracfone ZTE Valet
ShopKo Complaint

ShopKo Complaint

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Return policy on electronics, rude manager - Tracfone ZTE Valet


On January 8, 2014 I bought a Tracfone phone, a new Android. It took 2 weeks to get it set up as Tracfone said they could not transfer my current tracfone phone number to the new Android. But it ended up being transferred. Phone worked for around 10 days until battery began not holding a charge for more than one day. I then started an awful process of getting my days of service, minutes & phone number transferred back to previous phone. As soon as that was done I took the phone back to Shopko to return it. This was on day 45 of having the phone. Told my story to the manager who just stared at me saying nothing. When I was done, he said "what do you want from me?". I said I wanted to return the phone for a refund - yes, I had the receipt. I was told no refunds after 30 days! No other comment, not even and I'm sorry from him. Now I am stuck with a dead phone and out $80.


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